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| − | <div align=justify>There are several common reasons for being unable to receive emails when using a webmail client. The reasons may be as follows: temporary mail server problems, exceeded quota for the email account, incorrect MX records of the domain, etc. You can perform some client-end checking to find the exact reason for email issue: | + | <seo title="Email errors" metakeywords="email error,smtp error,unroutable address," metadescription="What to do if you are not able to send or receive emails" /><div align=justify>There are several common reasons for being unable to receive emails when using a webmail client. The reasons may be as follows: temporary mail server problems, exceeded quota for the email account, incorrect MX records of the domain, etc. You can perform some client-end checking to find the exact reason for email issue: |
* '''''Email Quota''''' | * '''''Email Quota''''' | ||
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See more about changing mail quota '''''[http://myidealhost.com/tutorials/Mail_quota here]''''' | See more about changing mail quota '''''[http://myidealhost.com/tutorials/Mail_quota here]''''' | ||
| − | * Check your domain MX record | + | * '''''Check your domain MX record''''' |
The Mail Exchange (MX) record is a part of your DNS zone which determines the server currently handling your emails. There are a lot of sites where you can check your MX record (e.g. http://www.mxtoolbox.com/) | The Mail Exchange (MX) record is a part of your DNS zone which determines the server currently handling your emails. There are a lot of sites where you can check your MX record (e.g. http://www.mxtoolbox.com/) | ||
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Go to '''Applications => Accessories''', open the terminal tool and execute the following command: | Go to '''Applications => Accessories''', open the terminal tool and execute the following command: | ||
| − | '''''telnet yourdomain.com 25''''' | + | '''''telnet yourdomain.com 25''''' |
| − | + | ||
| − | + | ||
The message similar to the one below means that your access isn't blocked: | The message similar to the one below means that your access isn't blocked: | ||
| − | Escape character is '^]'. | + | Escape character is '^]'. |
| − | 220-srv.myidealhost.com ESMTP Exim 4.69 #1 Wed, 04 Jan 2012 11:08:07 +0100 | + | 220-srv.myidealhost.com ESMTP Exim 4.69 |
| − | 220-We do not authorize the use of this system to transport unsolicited, | + | #1 Wed, 04 Jan 2012 11:08:07 +0100 |
| − | 220 and/or bulk e-mail. | + | 220-We do not authorize the use of this system |
| + | to transport unsolicited, | ||
| + | 220 and/or bulk e-mail. | ||
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· the mail server cannot determine the proper route for sending your email because of a DNS configuration error with the recipient's MX records; in this case you should contact the support for the remote server for additional assistance. | · the mail server cannot determine the proper route for sending your email because of a DNS configuration error with the recipient's MX records; in this case you should contact the support for the remote server for additional assistance. | ||
| − | |||
* '''''Error: Could not complete sender verify''''' | * '''''Error: Could not complete sender verify''''' | ||
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