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| − | <div align=justify>There are several common reasons for being unable to receive emails when using a webmail client. The reasons may be as follows: temporary mail server problems, exceeded quota for the email account, incorrect MX records of the domain, etc. You can perform some client-end checking to find the exact reason for email issue: | + | <seo title="Email errors" metakeywords="email error,smtp error,unroutable address," metadescription="What to do if you are not able to send or receive emails" /><div align=justify>There are several common reasons for being unable to receive emails when using a webmail client. The reasons may be as follows: temporary mail server problems, exceeded quota for the email account, incorrect MX records of the domain, etc. You can perform some client-end checking to find the exact reason for email issue: |
* '''''Email Quota''''' | * '''''Email Quota''''' | ||
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If the quota for the email account in question has been exceeded, you will not be able to receive email messages any longer. The solution here is to either remove some old messages or increase the space quota for your email account. | If the quota for the email account in question has been exceeded, you will not be able to receive email messages any longer. The solution here is to either remove some old messages or increase the space quota for your email account. | ||
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See more about changing mail quota '''''[http://myidealhost.com/tutorials/Mail_quota here]''''' | See more about changing mail quota '''''[http://myidealhost.com/tutorials/Mail_quota here]''''' | ||
| − | * Check your domain MX record | + | * '''''Check your domain MX record''''' |
The Mail Exchange (MX) record is a part of your DNS zone which determines the server currently handling your emails. There are a lot of sites where you can check your MX record (e.g. http://www.mxtoolbox.com/) | The Mail Exchange (MX) record is a part of your DNS zone which determines the server currently handling your emails. There are a lot of sites where you can check your MX record (e.g. http://www.mxtoolbox.com/) | ||
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Go to '''Applications => Accessories''', open the terminal tool and execute the following command: | Go to '''Applications => Accessories''', open the terminal tool and execute the following command: | ||
| − | '''''telnet yourdomain.com 25''''' | + | '''''telnet yourdomain.com 25''''' |
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The message similar to the one below means that your access isn't blocked: | The message similar to the one below means that your access isn't blocked: | ||
Escape character is '^]'. | Escape character is '^]'. | ||
| − | 220-srv.myidealhost.com ESMTP Exim 4.69 #1 Wed, 04 Jan 2012 11:08:07 +0100 | + | 220-srv.myidealhost.com ESMTP Exim 4.69 |
| − | 220-We do not authorize the use of this system to transport unsolicited, | + | #1 Wed, 04 Jan 2012 11:08:07 +0100 |
| + | 220-We do not authorize the use of this system | ||
| + | to transport unsolicited, | ||
220 and/or bulk e-mail. | 220 and/or bulk e-mail. | ||
If getting the connection refused message, you can try to use the alternative port for SMTP connection (i.e. 2626). | If getting the connection refused message, you can try to use the alternative port for SMTP connection (i.e. 2626). | ||
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* '''''“Unroutable address” error message''''' | * '''''“Unroutable address” error message''''' | ||
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· the mail server cannot determine the proper route for sending your email because of a DNS configuration error with the recipient's MX records; in this case you should contact the support for the remote server for additional assistance. | · the mail server cannot determine the proper route for sending your email because of a DNS configuration error with the recipient's MX records; in this case you should contact the support for the remote server for additional assistance. | ||
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* '''''Error: Could not complete sender verify''''' | * '''''Error: Could not complete sender verify''''' | ||
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